Remote Customer service Jobs • Help Desk

Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.

As a Support Professional at Ontic, you'll interact directly with clients to ensure they have an amazing experience using the Ontic platform. You will resolve incoming issues and proactively engage users, serving as the technical liaison between Success and Product to improve our product. Daily tasks include maintaining support tickets, managing client requests, and creating support documentation.