Respond to inquiries from users via phone and Secure Message.
Liaise with claims team to resolve claims related issues.
Identify and troubleshoot technical difficulties; log issues in ticketing system.
WCG partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. They understand that work gives hope, strengthens relationships and drives economic growth. The company has a diverse and inclusive workplace with a track record of high employee engagement and teamwork.
Act as the main point of contact for all client-submitted cases and ensure regular follow-up and continuous communication.
Quickly diagnose and resolve client issues while ensuring that KPIs are being met regularly.
Coordinate with the client's help desk team to ensure seamless communication and collaboration.
Datacor provides software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. They aim to equip the industry with intuitive products that solve customers’ problems and help them use data as a competitive advantage.
Respond to queries from users in a timely and accurate way via live chat and email.
Follow up with unresponsive users and leads to ensure their questions are resolved.
Proactively identify user needs and help customers implement specific features.
Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), and send emails and text blasts—all in one place. Givebutter has been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.